Spam Processing Tool

Pursuant to our Anti-Spam policy, Verve Logic provides a Spam Processing Tool in the Reseller Control Panel to handle spamming domain names. This tool will allow you to keep a track of all domain names, Customers and Sub-Resellers, who indulge in spamming.

Using this Spam Processing Tool, you can send warning e-mails to Sub-Resellers and Customers, whenever you receive spam complaint against a particular domain name. Domain names for which you receive excessive spam complaints can be Suspended.

Note

You are required to setup an Abuse E-mail Address and an Abuse Desk Signature for the purpose of sending these e-mails.

By default, these would be pre-filled with your Reseller Username (E-mail Address) and a default Abuse Desk Signature.

Processing Spam Complaints

  1. Login to your Reseller Control Panel. 1

  2. In the Menu, point to Tools and click Spam/Abuse Processing.

  3. On this page, you would find a form in which you need to enter the domain name for which you received a complaint and the complainant's e-mail address, in comma separated format.

    For example, spammingdomain.com,reporter@domainname.com

    Multiple domain names can be listed on separate lines. Thus, if you receive spam complaint for spamdomain.com, toomuchspam.com and spamdomain.com from abc@somedomain.com, xyz@domainname.com and pqr@mydomain.com respectively, then you need to enter the data in the following format -

    spamdomain.com,abc@somedomain.com
    toomuchspam.com,xyz@domainname.com
    spamdomain.com,pqr@mydomain.com

    Note
    • The spamming domain name and the complainant e-mail address combination is unique. Thus, a complainant can complain for a particular domain name only once, while there can be multiple complaints for the same domain name from different complainants (e-mail addresses), and the same complainant can complain for different domain names.

    • Using this tool, you can process spam complaints for domain names under your direct Customers as well as your entire Sub-Reseller chain.

  4. On submitting the above, you would be shown the following information for each of the submitted domain names:

    • Total Number of spam complaints received for the domain name

    • Following details of the Customer:

      • Customer Name

      • Total spam complaints for all the domain names registered by this Customer

      • Total domain names under this Customer, for which spam complaints have been received

      • Total domain names under this Customer

    • Following details of the Sub-Reseller:

      • Sub-Reseller Name

      • Total spam complaints for all the domain names registered by this Sub-Reseller

      • Total (Active + Suspended) domain names under this Sub-Reseller, for which spam complaints have been received

      • Total (Active + Suspended) domain names under this Sub-Reseller

      • Percentage of domain names under this Sub-Reseller, which are used for spamming. This is calculated by the following formula -

        Percentage of domain names for which spam complaints have been received = (Total (Active + Suspended) domain names under the Sub-Reseller for which spam complaints have been received) / (Total (Active + Suspended) domain names under the Sub-Reseller) * 100

    • Registrar of the domain name

    Clicking the domain name will bring up its Order Details view in a pop-up window.

  5. From this list of domain names, you can then select the domain names you want to Suspend for spamming by selecting the checkbox next to them. Upon Suspension, a Suspension Mail will be sent to the entire Customer/Sub-Reseller chain, corresponding to each domain name. For the remaining domain names, a Warning Mail will be sent to the entire Customer/Sub-Reseller chain, corresponding to each domain name.

    You can decide whether you wish to Suspend a particular domain name, depending upon the number of complaints received for it. For example, you may Suspend any domain name for which you get more then 5 spam complaints.

    Note
    • Only those domain names can be selected for Suspension which are not already Suspended.

    • Both Warning Mails and domain name Suspension Mails are fully-branded and sent

      • from the parent Reseller's Abuse E-mail Address to the immediate Sub-Reseller's Abuse E-mail Address,

      • from the immediate parent Reseller's Abuse E-mail Address to the Customer Username E-mail Address, and

      • from the Abuse E-mail Address of the Reseller who processed the spam complaint to the domain name's Registrant, Admin, Billing and Technical Contact E-mail Addresses (if different from Customer Username E-mail Address).

      A response is sent to the complainant, from the Abuse E-mail Address of the Reseller who processed the spam complaint.

    • In case multiple spam complaints are received for domain names under a Customer/Sub-Reseller, a Cease Account Mail is sent to that Customer/Sub-Reseller to stop using our Services. This e-mail is sent only under the following circumstances:

      • Customer - in case the Customer has more than 3 spamming domain names.

      • Sub-Reseller - in case the Sub-Reseller has over 15 domain names and more than 8% of these are being used for sending spam.