Generating and Modifying Passwords

As a Reseller, you would have to assist your Sub-Resellers, if they happen to forget their Username / Password for accessing their Control Panel. In such cases, there are 4 methods available for you. You can select any of the following methods to help your Sub-Resellers login to their Control Panel:

Forgot Password (Anchor: forgot)

Note

This method is useful when your Sub-Reseller has forgotten his Password.

To Direct your Sub-Reseller to Reset the Password himself

  1. The Sub-Reseller needs to visit the Control Panel Login URL at http://manageus.vervelogic.com/reseller.

  2. Click the Forgot Password link.

  3. Provide his Username (Email Address) and click the Send Reset Instructions button.

    This would send an email to his email address, containing a link through which the Sub-Reseller can reset his Control Panel Password.

    Note
    • The link in the email will be valid for one hour from the time it was sent and it can be used to change the Password only once.

    • Only 5 attempts for sending the Password reset instructions are allowed in a 24 hour duration.

    • The email will also contain a link to cancel an unauthorized Password reset attempt.

Send Password (Anchor: send)

Note

This method is useful when your Sub-Reseller does not even remember his Username.

To Send Password Reset Instructions to your Sub-Reseller

  1. Search for the Sub-Reseller and proceed to the Sub-Reseller Details view. 1

  2. Click the Send Password button.

    This would send an email to his email address, containing a link through which the Sub-Reseller can reset his Control Panel Password.

    Note
    • The link in the email will be valid for one hour from the time it was sent and it can be used to change the Password only once.

    • Only 5 attempts for sending the Password reset instructions are allowed in a 24 hour duration.

    • The email will also contain a link to cancel an unauthorized Password reset attempt.

Change Password (Anchor: change)

Note

This method is useful if a Sub-Reseller has forgotten his Password and is also unable to get the Password reset instructions via email. As a last step, you can change his Password and provide him the same.

To Change your Sub-Reseller's Current Password

  1. Search for the Sub-Reseller and proceed to the Sub-Reseller Details view. 2

  2. In the Sub-Reseller Details view that follows, click the Change Password button.

  3. Provide a New Password and then Confirm Password.

    Note

    You need to consider the following, in relation with the Password (Anchor: password):

    • Allowed Password length is 8 to 15 characters.

    • Use a combination of capital and lowercase letters, with punctuation marks, special characters and numbers.

    • Change the Password on a regular basis.

    • Avoid Password that contains personal information (name, birth place, etc.) or dictionary words.

    • Avoid using repeating characters (aaaaaa), keyboard patterns (asdfgh) or sequential numbers (123456).

    • Do not disclose your Password to anyone.

    • While setting a new Password, you may not re-use the current Password or the previous Password.

  4. Click the Change Password button to save the changes.

Logging into your Sub-Reseller's account (Anchor: login)

Note
  • The Generate Temp Password feature has been deprecated.

  • Using the method mentioned below you can yourself login to your Sub-Reseller's Control Panel.

To login to your Sub-Reseller's account

  1. Search for the Sub-Reseller and proceed to the Sub-Reseller Details view. 3

  2. In the Sub-Reseller Details view that follows, click the Login to Panel button.

    This will present you with the Login to Panel button to login to the Sub-Reseller account. Alternately, you can click on Copy Link and use the provided link to access the Sub-Reseller account in a different browser.

Note
  • This link would be effective for 1 minute only.

  • The link can be used to login to the Customer account only once.